In the face of a forecast that spelled certain death
for Apple due to years of lost profits that where sure to continue, Apple
invented “the next big thing”. They were
face with a few options but found the iPhone to be the less risky project. In production
they run in to some quality problems, but after defining, measuring, analyzing,
improving and controlling the defect problem they were able to overcome them
with 6-sigma techniques. However, the
production was not reaching Apples desired goals and they had to revamp the
process. Doing this not only caused
production to meet expectation but they exceeded expectations.
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